Client policy

Refund & Cancellation Policy

Effective September 15, 2026

1. Project retainers

Unless a written proposal states otherwise, a 50% retainer is required to reserve production time and begin work. The retainer becomes nonrefundable after planning, creative development, procurement or production begins; after equipment, locations, personnel or travel are reserved; or after project dates are held and other work is declined.

2. Client cancellations

Cancellation requests must be sent in writing to pablo.valdes@six524studio.us. Unless the project agreement states otherwise:

• More than 14 calendar days before production: payments may be refunded less completed work, the nonrefundable portion of the retainer and committed third-party expenses.
• Between 7 and 14 calendar days before production: a cancellation charge up to 50% of the total project price may apply.
• Fewer than 7 calendar days before production: a cancellation charge up to 100% of the total project price may apply.

No cancellation charge will exceed the unpaid balance of the agreed project price.

3. Rescheduling

One rescheduling request may be accepted without an additional scheduling fee when received at least seven calendar days before production and when the replacement date is available. Late or additional changes may require a rescheduling fee, reimbursement of nonrecoverable expenses or a new retainer.

4. Completed photography services

Payments are nonrefundable after the session or production has taken place, except where we fail to provide the contracted service and cannot offer a reasonable remedy. A disagreement based solely on personal preference after the client approved the creative direction does not establish refund eligibility. Legitimate technical defects must be reported within seven calendar days after delivery.

5. Cancellation by 6524 Studio Inc.

If we cancel a project and cannot provide a reasonable replacement date, alternative service or completed portion of the deliverables, we will refund the amount paid for services not performed.

6. Refund processing

Approved refunds are issued to the original payment method whenever possible. They generally appear within 5–10 business days after processing, although financial-institution timelines vary.

7. Contact

Include your name, invoice number, payment date and project name when contacting us.

6524 Studio Inc.
6524 SW 134 PL, Miami, FL 33183, US
+1 (302) 487-3902
pablo.valdes@six524studio.us